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FAQ
When will I recieve my order?
Orders are processed and shipped within 7-14 days. However, due to high demand, they may the full 14 days to receive. If you did not receive your order, you are eligible for a full refund within 30 days after shipping.
​When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Do I qualify for a return?
At True North Courage, we offer high-quality products. To return an item, the item has to be either defective or doesn't fit. Return Policies are strict; users cannot issue a return without a clear reason. For further information don't hesitate to get in touch with us